Outreach Grid User4.7.0 - App Store

Welcome to Outreach Grid's User App!

Report Sightings of Homelessness: Record locational data for client encounters, encampments, and incidents.
Manage Clients: Record case notes, complete assessments, track services and resources used over time, and notify service providers of observed hazards.

The current release of the app highlights our Clients, Camps, and Incidents feature. With the app, you will be able to:
. View a map of clients, encampments, and incidents
. View information about an client, encampment, incident including name, description, media, and GPS
. Chat in real-time with other users through client encounters and incidents
. Use GPS for turn-by-turn directions
. Track your current location
. Create a new incident by tapping on the "+" button and selecting the type of incident
. Create new clients and record the location where you met them
. Associate incidents to existing clients or encampments
. Create a new encampment by tapping a location on the map and entering a name and description
. Access a Dashboard page with the device's account information and the ability to contact support or log out
. Automatically receive updates to the app as they become available
. Under "My Activities" tab, users can view recent activities such as creation of camps and incidents
. Notifications: Users will receive push notifications for messages when chatting with other users through the incident chat function
. Create case notes and upload camp media
. Assign/Match clients to use inventory such as shelter beds
. Users can request to assign clients to use inventories
. QOL Change: Make Clients tab and My Activities Tabs have consistent background colors
. QOL Change: Prompt user to update
. QOL Change: Improve GPS directions
. Users can extend shelter reservations
. Display same day operating hours for inventory items
. Users can cancel reservation requests
. Reservations will be extended until the next day if the current time is outside operating hours
. View all reservable inventories and their operating hours on the new dashboard
. Users can identify which assessment has been completed for each client

Version History • Expired bed reservations can now be reviewed and confirmed as no-shows by staff. Bed reservations will no longer expire automatically. 4.7.0 Sep 23 • Fixed an issue regarding the client assessment workflow 4.6.1 Aug 11 What's new:
• Assessment creation can now be restricted when a client has unsigned required waivers.
• Client assignment to inventories can now be restricted when the client does not have the required tags. 4.6.0 Jul 14 • Added incident records to the client timeline, including incident details such as ID, reported time, summary, location, and a “Show Incident” button.
• Users can now log Outreach Counting activity from the incident flow on the Nearby tab.
• Project enrollment is now restricted based on your environment setting when the client has unsigned required waivers or no encounter record.
• Bug fix: Fixed an issue where completed assessments appeared as blank gray boxes on the client timeline. 4.5.0 Jun 16 • Added a verbal consent checkbox on the permission waiver signing screen so users can declare verbal consent was provided during client profile creation or adding additional waivers to an existing profile. 4.4.0 May 18 • Fixed an issue where the "Associate to Assessment" button would become unresponsive when opened from a nearby encounter card (Users can now open the assessment page without any freeze‑up). 4.3.2 May 8 New & Improved Features
• Added a confirmation prompt before enrolling a client into a project, reminding users to sign the HMIS ROI waiver and create an encounter location
• Shelter requests are now restricted to each shelter's operating hours to prevent out-of-hours requests

Performance Improvements
• Speed improvements to the Nearby tab
• Faster encounter, incident, and camp creation

Bug Fixes
• Fixed an issue where users could skip required questions in assessments. Required questions are now properly enforced before proceeding 4.3.1 May 4 • Shelter Restrictions
• Shelter operators can create and edit restrictions on the client profile which prevents the client from making a request to the shelter
• Users can view if their clients have a current or upcoming restriction at a shelter in the client profile
• Shelter operators can view all clients that are restricted from being reserved at their shelter
• When shelter operators exit a client from the shelter, they enter a reason for the exit 4.3.0 Mar 31 • Users can associate a public client assessment to a client encounter 4.2.7 Jan 30 • Included front-end validation on certain assessment question types
• Users will be prompted to answer the question when attempting to submit without a value 4.2.6 Jan 14 • Fixed an error that caused the app to crash when accessing Referrals through the Dashboard
• Added the ability for users to view and edit public client assessments directly from the client's timeline
• Users can view and scroll through the text they enter into textboxes
• Added a new environment for Alabama 4.2.5 12/06/2025 • Added the ability for users to view and edit public client assessments directly from the client's timeline
• Added a new environment for Alabama
• Users can view and scroll through the text they enter into textboxes 4.2.4 11/27/2025 • Updated how the app handles client permissions 4.2.3 09/22/2025 • Shelter notifications
• Added a notification to inform the referring user that their client exited the shelter
• Users have the option to toggle this notification on/off through the settings in the app 4.2.2 08/27/2025 Key changes:
• Dispatch Queue Optimization
• Improved loading efficiency by dynamically fetching incidents as users scroll through the list.
• Latest incidents now appear at the top, allowing quicker access to new cases.
• Incident Creation data validation removal
• Removed data validations on the incident creation form, enabling submissions without additional supporting information.
• Hotspot Check
• Users can now mark incidents as hotspot checks directly in both web and iOS apps during creation.
• My Activities section is back
• Enhanced the My Activities section on the Dashboard tab to display recent interactions including client encounters, camp setups, and incident creation.
• Client Search Improvement
• Updated the format of Date of Birth (DOB) fields to enhance clarity and accuracy when searching for clients.
• Project Enrollment Assessment UI Update
• Resolved an issue preventing users from selecting answers for dependent questions in project enrollment assessments, now functioning smoothly without UI limitations.
• Added support for text boxes in assessments!
• UX fixes for My Activities, Nearby tab, and Dispatch queue 4.2.1 07/02/2025 Key changes:
• Dispatch Queue Optimization
• Improved loading efficiency by dynamically fetching incidents as users scroll through the list.
• Latest incidents now appear at the top, allowing quicker access to new cases.
• Incident Creation data validation removal
• Removed data validations on the incident creation form, enabling submissions without additional supporting information.
• Hotspot Check
• Users can now mark incidents as hotspot checks directly in both web and iOS apps during creation.
• My Activities section is back
• Enhanced the My Activities section on the Dashboard tab to display recent interactions including client encounters, camp setups, and incident creation.
• Client Search Improvement
• Updated the format of Date of Birth (DOB) fields to enhance clarity and accuracy when searching for clients.
• Project Enrollment Assessment UI Update
• Resolved an issue preventing users from selecting answers for dependent questions in project enrollment assessments, now functioning smoothly without UI limitations.
• Added support for text boxes in assessments! 4.2.0 07/01/2025 Added a new environment for New Jersey 4.1.2 11/23/2024 Added a new environment for Washington, D.C. 4.1.1 11/01/2023 Added support for 2024 HMIS Data Standards. 4.1.0 10/02/2023 We've made updates to our environment list. 4.0.3 07/06/2023 We've updated how frequently the app communicates with our servers to improve response times. 4.0.2 05/23/2023 Here are the updates included in OG v4.0.0:
• Dispatch: Report incidences of homelessness and request for a service team to be sent out to provide services
• Clinician Client Profile: Clinicians can record clients’ medical information on a client profile that is only accessible by other authorized healthcare workers
• iOS Push Notifications: Manage iOS push notifications including bed reservation and dispatch notifications through the app
• Chat: Users can chat in real-time through incidents and user-to-user chat
• Updates to our mapping tool such as address search, nearby encounter refresh, and more! 4.0.0 01/18/2023 - Add a new environment for Hawai'i County 3.1.6 07/06/2022 Here are the changes in v3.1.5:
- Add a new environment for Los Angeles County 3.1.5 06/03/2022 - Users can choose to sign ROIs later when creating a new client profile. 3.1.4 01/21/2022